KLM Airline has received the 2024 APEX World Class Award for the third time in a row for outstanding performance in offering customer safety and well-being and championing sustainability.
The International Airline Passenger Experience Association (APEX) presents the prestigious award annually, which evaluates passenger perceptions. Winners are chosen based on worldwide audits and consumer reviews and must be awarded five-star reviews at the very least.
In addition to winning the World Class Award, KLM was also recognised as Best-in-Class for Sustainability.
On receiving the award, Air France KLM General Manager for East and Southern Africa, Nigeria, and Ghana, Marius van der Ham, said the World Class Award reflects service, guest experiences, safety and sustainability performance.
“We’re incredibly proud to have won the APEX World Class Award for the third year. We prioritise carrying our passengers safely and comfortably while also focusing on making flying cleaner, quieter and more fuel-efficient. To this end, we invest heavily in vigorous fleet renewal and purchasing sustainable fuel. The award serves as a fitting recognition for everyone at KLM who makes every effort, every day to serve our customers,” Said, Marius.
APEX is the most significant international airline association regarding passenger perceptions and has developed into a renowned research and rating organisation.
This year’s World Class Award was dished out to eight airlines. Alongside KLM, this included Emirates, Singapore Airlines, Qatar Airways, Japan Airlines, Xiamen Airlines and Saudia.
