Many Kenyans pay to protect themselves against losses they could incur in potential break-ins at their homes and businesses.
A large number end up not getting paid a cent despite being genuine victims of thefts.
One Kenyan on Wednesday, September 2 shared his relentless chase for an insurance claim after his house in a residential Nairobi estate was broken into.
After conducting its own investigations, the insurance firm informed him that they would not be paying, citing a breach of the watchman warranty.
The clause is present in several insurance contracts and requires that a security guard be attached to the premises at all times.
In the Kenyans’ case, a security guard was nearby but had no formal contract with the victim, only a verbal one.
The guard also covered a large area, leading the insurance firm to deny the claim.
Several other clauses exist placing responsibility on individuals to maintain security precautions.
A good example is the safe and book-keeping clause for many businesses, requiring them to store and transport cash in an organized, secure system.
Speaking, Washington Ndegea who chairs the Association of Insurance Agents revealed why many lost out on their claims.
He stated that the lack of formal contracts was a common issue, advising individuals to have all contracts with security staff on paper.
He also stated that it was paramount for anyone dealing with insurance companies to prioritize security protocols.
In many neighborhoods in Kenya, tenants contribute funds to pay security guards a monthly salary, with contracts often missing.
“Insurance is a very formal business. So if you tell the firm that you had a verbal agreement with a watchman, the fact is no one will pay you any money.
“Make sure you have written contracts because everything else will be seen as stories,” he stated.
Ndegea further revealed other little-known clauses that cost Kenyans their claims.
One particularly relevant during the Covid-19 period is on leaving your house or business unattended.
“In most contracts, there is a clause that you should not leave the house unattended for more than a week.
“So for example, if you traveled out of Nairobi, or you’re quarantined away from your house for a while and you’re robbed, you will not be paid,” he disclosed.
