1). Call Centre Agent
An American-owned company that provides an online shopping platform for quality ICT products is looking to recruit a vibrant and results oriented Call Centre Agent who will handle customer enquiries in a timely manner.
The successful candidate will earn a monthly salary of Sh. 20,000 + Incentives.
Their responsibilities will be as follows:
- Attracts potential customers by answering product and service questions; suggesting information about other products and services.
- Opens customer accounts by recording account information.
- Maintains customer records by updating account information.
- Resolves product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
- Recommends potential products or services to management by collecting customer information and analyzing customer needs.
- Prepares product or service reports by collecting and analyzing customer information.
- Contributes to team effort by accomplishing related results as needed.
They’ll need to meet the following qualifications:
- A university degree in marketing or any related field
- At least 1year of Customer Service Experience.
- Presentable & Should be a fast thinker
- Quality Focus.
- Problem Solving.
- Market Knowledge.
- Documentation Skills.
- Listening skills.
- Telephone Skills.
- Resolving Conflict.
- Analyzing Information.
- Multi-tasking
If you are up to the challenge, you may send your CV email subject (Call Center Agents – Ecommerce) to [email protected] before Monday 29th May, 2017.
2). Driver & Tour Guide.
A provider of private travel to high end clients and other dignitaries is looking to hire a dedicated driver/tour guide to ferry clients to various tourist attraction sites and ensure customer satisfaction through commentaries and excellent service.
The successful candidate will earn a monthly salary of Sh. 50,000.
Their responsibilities will be as follows:
- To maintain the fullest knowledge of all aspects of visitor attractions and provide the best possible information to visitors.
- To be able to conduct commentary.
- To ensure an efficient, cheerful and courteous service is given to all customers at all times and with any reasonable assistance that may be requested.
- To ensure every effort is made where relevant to maximize sales.
- Protect confidential information about the organization and its security systems
- To observe all Health and Safety at Work regulations as set out by your employer in accordance with his statutory obligations.
- Maintain excellent customer relationships at all times.
- To be an ambassador of the organization by upholding the values and ethos of the Company.
- To be responsible for the cleanliness of the vehicle.
- Assist the tours dept. in creating tour packages during low season.
- Vehicle maintenance and ensuring security at all times
They will need to have the following qualifications:
- Training in tours and travel
- 3 – 4 years experience as a tour safari driver dealing with high-end clientele.
- Must have a valid driving license and a PSV license and a member of KPSGA (Kenya Professional Safari Guides Association) Golden or Silver
- Must be very polished, in terms of communication and presentation
- Defensive/ Offensive driving skills
- Familiar with national park routes, rules and regulations.
- International experience is preferred.
- Ability to communicate fluently in English.
- Mature, healthy with excellent eyesight and punctual with a good attendance record
- Ladies are highly encouraged to apply
If you are up to the challenge, you may send your CVÂ only quoting the job title on the email subject (Driver / Tour Guide) to [email protected] before 29th May 2017. Remember to include your current or previous salary.
