Call Centre Agent, Driver & Tour Guide jobs at Sh. 20,000-Sh. 50,000 salaries

1). Call Centre Agent

An American-owned company that provides an online shopping platform for quality ICT products is looking to recruit a vibrant and results oriented Call Centre Agent who will handle customer enquiries in a timely manner.

The successful candidate will earn a monthly salary of Sh. 20,000 + Incentives.

Their responsibilities will be as follows:

  • Attracts potential customers by answering product and service questions; suggesting information about other products and services.
  • Opens customer accounts by recording account information.
  • Maintains customer records by updating account information.
  • Resolves product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
  • Recommends potential products or services to management by collecting customer information and analyzing customer needs.
  • Prepares product or service reports by collecting and analyzing customer information.
  • Contributes to team effort by accomplishing related results as needed.

They’ll need to meet the following qualifications:

  • A university degree in marketing or any related field
  • At least 1year of Customer Service Experience.
  • Presentable & Should be a fast thinker
  • Quality Focus.
  • Problem Solving.
  • Market Knowledge.
  • Documentation Skills.
  • Listening skills.
  • Telephone Skills.
  • Resolving Conflict.
  • Analyzing Information.
  • Multi-tasking

If you are up to the challenge, you may send your CV  email subject (Call Center Agents – Ecommerce) to before Monday 29th May, 2017.

2). Driver & Tour Guide.

A provider of private travel to high end clients and other dignitaries is looking to hire a dedicated driver/tour guide to ferry clients to various tourist attraction sites and ensure customer satisfaction through commentaries and excellent service.

The successful candidate will earn a monthly salary of Sh. 50,000.

Their responsibilities will be as follows:

  • To maintain the fullest knowledge of all aspects of visitor attractions and provide the best possible information to visitors.
  • To be able to conduct commentary.
  • To ensure an efficient, cheerful and courteous service is given to all customers at all times and with any reasonable assistance that may be requested.
  • To ensure every effort is made where relevant to maximize sales.
  • Protect confidential information about the organization and its security systems
  • To observe all Health and Safety at Work regulations as set out by your employer in accordance with his statutory obligations.
  • Maintain excellent customer relationships at all times.
  • To be an ambassador of the organization by upholding the values and ethos of the Company.
  • To be responsible for the cleanliness of the vehicle.
  • Assist the tours dept. in creating tour packages during low season.
  • Vehicle maintenance and ensuring security at all times

They will need to have the following qualifications:

  • Training in tours and travel
  • 3 – 4 years experience as a tour safari driver dealing with high-end clientele.
  • Must have a valid driving license and a PSV license and a member of KPSGA (Kenya Professional Safari Guides Association) Golden or Silver
  • Must be very polished, in terms of communication and presentation
  • Defensive/ Offensive driving skills
  • Familiar with national park routes, rules and regulations.
  • International experience is preferred.
  • Ability to communicate fluently in English.
  • Mature, healthy with excellent eyesight and punctual with a good attendance record
  • Ladies are highly encouraged to apply

If you are up to the challenge, you may send your CV only quoting the job title on the email subject (Driver / Tour Guide) to before 29th May 2017. Remember to include your current or previous salary.


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