Nairobi, Kenya – March 17, 2026- The TelPosta Pension Scheme (TPS) has unveiled a refreshed brand identity and launched a nationwide Member Education initiative as part of a broader transformation aimed at strengthening transparency, improving service delivery, and deepening engagement with its members.
The initiative was officially launched in Nairobi, where Chairman of the Board of Trustees, Julius Cheptiony, said the program signals a renewed commitment to listening to members, enhancing accountability, and building stronger relationships with pensioners and deferred members across the country.
“These forums mark the beginning of a renewed commitment to our members. We want to ensure that they clearly understand their benefits, how the Scheme is managed, and the steps we are taking to strengthen service delivery and long-term sustainability,” said Cheptiony.
“Just as importantly, they give members an opportunity to share their experiences and expectations directly with the trustees and management.”
As part of the transformation, the Scheme introduced a refreshed brand identity anchored on the tagline “Tuko Nanyi: Tunawajali,” reflecting its commitment to being present, responsive, and caring toward members. The new brand is supported by a renewed set of core values – Member-Centricity, Accountability, and Inclusivity which will guide the Scheme’s operations and engagement with stakeholders.
According to the Scheme’s Administrator and Trust Secretary, Peter Rotich, the rebrand represents more than a visual change. It reflects a broader cultural shift within the organization toward a more responsive and member-focused service approach.
“Under the improved service culture, the Scheme is placing greater emphasis on faster response times to member inquiries, clearer communication about benefits and processes, and more accessible customer support channels,” he said.
He added that the Scheme is also strengthening staff training to ensure members receive timely, professional, and empathetic assistance whenever they seek information or support.
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In addition, the Scheme is modernizing internal systems and operational processes to improve efficiency in benefit processing, record management, and member communication. These improvements are expected to reduce processing timelines while enhancing transparency and accountability in the administration of pension benefits.
The nationwide Member Education Forums will be held across several regions including Kisumu, Eldoret, Nakuru, Nyeri, Machakos, and Mombasa. The sessions will provide
members with updates on pension payments, investment performance, property portfolio management, and strategies being implemented to ensure the Scheme’s long-term sustainability.
The initiative follows a comprehensive member survey and benchmarking exercise that identified the need for stronger communication, faster benefit processing, and improved accessibility to Scheme services.
“Behind every pension payment is a household that depends on it,” Cheptiony added. “Our responsibility is to serve our members with professionalism, efficiency, and respect while safeguarding the long-term sustainability of the Scheme.”
