21.6 C
Tuesday, February 7, 2023

DTB enhances financial services access and inclusion in celebration of the International Day of Persons with Disabilities


Related stories

Breaking: FKF Cup lands new sponsor, postpones kick off dates

The kick-off of the 2023 Football Kenya Federation (FKF)...

Scan Global Logistics partners with CVC to further accelerate international growth

Scan Global Logistics (SGL), the fast-growing global transport and...

ThinkYoung and Boeing partner to empower African youth in an increasingly digital world

The ThinkYoung Coding School organized in partnership with Boeing...

Safaricom Foundation’s Ndoto Zetu Equips Schools in Mt. Kenya region

About 500 students from Kiambu, Nyeri and Kirinyaga counties...

Diamond Trust Bank (DTB) is now the first Kenyan bank to train its front-facing staff in basic Kenya Sign Language and disability etiquette in a bid to promote inclusive banking for people with disabilities.

In celebration of the International Day of Persons with Disabilities (IDPD), the front-facing DTB staff has received certification from the Deaf Institute of Communication and Sign Language Training after completing a six-week training program and examination on service delivery at the institute.

DTB launches Zawadi, A special Account for Women-owned SMES

DTB Finance and Strategy director Alkarim Jiwa said: “Persons living with disabilities are an integral part of the Kenyan banking public. In line with our customer-centricity strategy, we have trained our staff to ensure that we can cater to each and every person that visits any DTB branch across the country.”

“We have also ensured easy accessibility to our branches by having elevators or ramps where needed and low-counter teller cubicles. This is in line with our ongoing expansion efforts across the country, as we seek to grow our footprint by expanding the DTB branch network countrywide by 40 by the end of 2023. The effort today is a sign of commitment to creating more convenience for all our customers, and ensure we’re truly an inclusive bank for the Kenyan public.” he added.

In addition, the bank has also enhanced its digital channels accessibility, with the website and internet banking channels inclusive for visually impaired persons and persons with dyslexia to easily consume content.

Maina Kageni, Churchill, Jeff and Jalang’o salaries

On his part, the Deaf Institute of Communication and Sign Language Training Director Boniface Muriithi said: “DTB has taken an important step with this move, in ensuring that persons living with disabilities are served with dignity and can enjoy all services like everyone else. We hope to have more banks on board and together we can bolster financial inclusion in our country and the greater East African region.”

The move is also in line with the Kenya Bankers Association (KBA) financial inclusion strategy, with the aspirations to ensure full access to banking services for persons with disabilities across the industry.


- Never miss a story with notifications

- Gain full access to our premium content

- Browse free from up to 5 devices at once

Latest stories


Please enter your comment!
Please enter your name here

This site uses Akismet to reduce spam. Learn how your comment data is processed.