NAIROBI, Kenya, 09 November 2026 – Minet Kenya has facilitated a KES 62.16 million insurance settlement for Powerstar Supermarket following the destruction of its Naivasha premises during an incident of political violence and rioting in May this year. The rapid compensation highlights the critical role of effective claims management in helping businesses accelerate recovery after major losses.
The payout of KES 62,159,055 was issued by Fidelity Insurance just 15 days after Powerstar Supermarket accepted the insurer’s settlement offer. Minet Kenya, which serves as the supermarket’s insurance broker and risk advisor, played an active role in coordinating the claims process and facilitating engagement with the insurer through to payment.
“The outcome highlights a frequently overlooked aspect of business risk management. While securing appropriate insurance cover is fundamental to protecting business assets, the value of that protection ultimately depends on how effectively a claim can be managed when a loss occurs,” said Minet Kenya’s Risk Solutions Director Eric Rugo.
“The successful settlement demonstrates the importance of having an experienced partner who understands both the technical and practical dimensions of insurance claims.”
For businesses, incidents such as public riots reinforce the need to assess risks beyond conventional operational exposures. Political violence, civil unrest and other disruptive events can cause extensive physical damage that interrupts trading activities and places significant pressure on cash flow. Appropriate insurance arrangements, supported by a clear understanding of policy terms and exclusions, are therefore an important component of business continuity planning.
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The May incident left the supermarket’s premises completely razed, resulting in extensive property damage and the loss of merchandise. The scale of the destruction was assessed as a total loss, placing considerable financial pressure on the business and making the recovery of its insured losses a critical step towards rebuilding.
Powerstar Supermarket held a Political Violence and Terrorism insurance policy, which provided protection against the losses arising from the incident. Following notification of the claim, Minet Kenya activated its claims management process, working closely with the supermarket, its insurer and the appointed loss adjuster to facilitate the assessment and settlement.
Minet Kenya advised on immediate post-incident requirements, including scene management and the preparation and submission of supporting documentation. It also coordinated engagement between the client and the loss adjuster, helping to harmonise the information required for the assessment and keep the claims review on track.
Following completion of the loss assessment, Minet Kenya reviewed the final adjustment report and engaged the client on the proposed compensation, while providing guidance in evaluating the offer before acceptance. It subsequently maintained follow-up with the insurer to facilitate payment, culminating in the successful disbursement of the settlement.
